Every patient call matters. Make sure yours gets answered.
RecepDental AI answers the calls your team can't reach, books them into your diary using your NHS and private rules, and sends urgent cases to your on-call clinician. You keep your number and your system.
- Built for UK dental practices
- Callers are told they're speaking to an AI
- No contract, cancel any time
Pilot stage. RecepDental AI is in development and is not yet answering live practice calls. Diary integrations, including Dentally, are being built with pilot practices.
What are missed calls costing you?
Enter your own numbers. This is an estimate, not a promise of results.
Potential lost value each month
Assumes every missed new-patient call would have become a patient. Real results will be lower; treat this as an upper bound.
Try it now
A working simulation with a made-up diary, not your practice. Try booking a check-up, a private consultation, or mention an urgent problem to see how it responds.
This is a scripted simulation with an invented practice and diary. Please don't enter real personal details. The live product uses your own diary and rules.
Want this for your practice? Join the pilot
Prefer to hear it?
A phone version of this demo is on its way. Until then, ask us for a recorded sample call.
What it does
It covers the calls your team can't get to, and hands over to a person whenever a caller asks.
Answers the calls it covers
Evenings, weekends, holidays and busy periods, on the hours you choose.
Books into your diary
Finds a real slot and books it, then texts the patient a confirmation. Booking depends on your diary integration.
Knows NHS from private
Asks which the patient wants and applies your rules for booking types and fees, so NHS patients aren't quoted private prices.
Escalates urgent cases
Follows a triage script agreed with your clinicians and alerts your on-call number. Anything life-threatening is directed to 999.
How it works
- Connect. We link your phone line and diary.
- Choose hours. Out of hours, busy times or all day.
- Go live. Every call is logged and summarised to your team.
Planned extras
Once it handles your calls, the same system can work on filling your diary and bringing patients back. These are planned and not included in every plan.
Fills last-minute gaps
When a patient cancels, waitlisted patients are contacted so the slot doesn't sit empty.
Cuts no-shows
Appointment confirmations and reminders by SMS or email.
Brings patients back
Outreach to patients who've gone quiet, encouraging them to rebook.
Who's behind this
RecepDental AI is built by a software engineer based in Cheshire who went looking for an emergency dentist out of hours and found nothing. When a practice finally answered, they said there were no NHS places available. That's the gap this is built to close.
We're building alongside a small group of UK pilot practices rather than selling a finished product.
Keep your number, keep your system
You don't need new handsets or a new provider. Setup times are targets we'll confirm with pilot practices, and depend on your phone provider.
Call forwarding
The quickest start. Divert your number to us at set times. Target setup: around 15 minutes. Your provider may charge for forwarded minutes.
SIP link
For practices with an IP phone system. The AI picks up when lines are busy or after a set number of rings. Target: 1 to 2 working days.
Number routing
Full 24/7 control. Your number is routed through our UK platform. Target: several working days.
Planned Dentally integration
We plan to connect to Dentally through its official partner API, subject to approval. Access would start read-only (viewing available appointment slots). Booking access would be enabled only with each practice's explicit approval. We would request only the access needed to find slots and book appointments, and would not use Dentally data for any other purpose.
Diary connections
| System | Status |
|---|---|
| Dentally | Partner API application submitted; integration in development |
| Software of Excellence, Exact, R4 | Planned. Tell us which system you use |
| Carestream, Curve | Planned |
| Google Calendar, Outlook | Planned calendar sync |
We build integrations in the order pilot practices need them, and will confirm what's possible before you commit.
Onboarding, targeting about a week
- Discovery call: hours, triage rules, NHS and private rules.
- Connection: we set up and test the link.
- Diary: read-only first; write access only when you approve.
- Test calls: booking, messages, urgent escalation.
- Go live: change hours any time.
Indicative pilot pricing
Planned launch pricing, excluding VAT, subject to change during the pilot. No contract. Every plan applies your NHS and private rules.
Starter
Out-of-hours cover
- Evenings, weekends, holidays
- Up to 150 call minutes
- Daily email summary
Standard
Most popular: out of hours and busy times
- Everything in Starter
- Busy-time overflow cover
- Up to 400 call minutes
- Reporting dashboard (planned)
Premium
Full cover plus priority support
- Everything in Standard
- 24/7 coverage
- Up to 900 call minutes
- Priority support line
Extra minutes are charged at a per-minute rate agreed in writing before you start. Included minutes and features are pilot targets and will be confirmed in your agreement.
Data protection and safety
Designed to support your own UK GDPR, ICO and CQC obligations. You remain the data controller and we act as your processor.
UK GDPR
A data processing agreement is provided. Data is encrypted in transit and at rest, and hosted in the UK or EU.
Sub-processors
Our voice, telephony and AI providers are listed in the data processing agreement.
Call recording notice
Callers are told they are speaking to an AI and when a call is recorded.
Emergency handling
A triage script agreed with your clinicians, following your own out-of-hours protocol. Life-threatening emergencies are directed to 999.
If we go down
Calls fall back to a mobile or on-call number you choose, so patients still reach someone.
Minimal access
Diary access starts read-only. We request only the permissions needed, and nothing is used for any other purpose.
Questions practices ask
Will patients know it's an AI?
Yes. The AI introduces itself as an automated assistant and passes the call to a person whenever the caller asks.
Can I turn it off?
Yes. Remove the forwarding or ask us to pause coverage. There's no notice period or lock-in.
What if we change phone or diary system?
We'll update the connection. Tell us before you switch so nothing is missed.
Who owns the patient data?
You do. We process it only on your instructions.
Is it live yet?
Not yet. We're in pilot stage, building with a small group of practices. Joining the pilot means helping shape the product, with no commitment.
Join the pilot
Tell us about your practice and we'll show you where the product is today, in a 20-minute call. No commitment.
Cheshire, UK. We reply within one working day: [email protected]
Privacy notice
Who we are. RecepDental AI, a pilot project based in Cheshire, UK. Contact: [email protected].
What we collect. The details you enter in the pilot form: name, practice name, phone, email, number of surgeries, patient mix, and your phone and diary system.
Why. Only to reply to your enquiry and discuss a possible pilot. We don't sell your details or use them for marketing.
How long. We delete enquiry details after 12 months unless you become a pilot practice.
Your rights. You can ask to see, correct or delete your data by emailing us. You can complain to the Information Commissioner's Office at ico.org.uk.
Patient data. This website does not collect patient data. Any future processing of patient data for pilot practices would be covered by a data processing agreement.